FAQ's

Supra

Get answers to common questions about Supra eKey services, lockbox usage, troubleshooting, and setup. Learn how to manage secure access to properties seamlessly.

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Education

Find details about certification courses, continuing education, and professional development opportunities. Learn how our training programs can help advance your real estate career.

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Government Affairs

Stay informed about legislative advocacy, local regulations, and industry policies. Explore how LPR supports REALTOR® interests in government affairs.

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Communications

Access information on newsletters, event announcements, and how we keep you updated. Learn about tools and resources for staying connected with industry news and updates.

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Committees

Discover committee opportunities, volunteer roles, and how to get involved. Learn how committees shape our initiatives and how you can make an impact in your community.

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Membership

You can visit our Join Page to chose your level of membership, see our pricing structure, and then email us your application. 

Email us a request for a Letter of Good Standing to info@longleafpinerealtors.com.

Email us a cancellation request for your association membership at info@longleafpinerealtors.com.

Your previous broker in charge will email us to remove you from their roster, and your new broker in charge will email us to request that you be added to their roster.

You will need to complete and submit our New Company Application and pay $1000.

You will need to complete and submit our Reinstatement Application and pay the dues that are due at the time of reinstatement.

Forewarn is included, and you can follow the steps on our Forewarn Page to set up your account.  

Click Pay My Bill in the top right corner of the LPR website. This will take you directly to the LPR Member Portal. You will use your NRDS number as your User ID to log in. 

Login to your LPR Member Portal and click on the Menu tab, Account Info/ Payments, then click on Manage Credit Cards. On the left-hand side, you will see if your card is on autopay, highlighted in green, saying yes, or highlighted in yellow, saying no.

MLS

Use the Agent ID “nonmem” in the Agent ID field and then press refresh.

Email us a request to add the subdivision, including its name and the county it’s in.

No, that is not something that can be changed.

To gain access to the MLS, please visit our Join Page to see all the levels of membership available.

Yes, your Office Assistant or Administrator can have a special account with admin privileges. The process for obtaining this account involves several steps:
1. Account Creation: You can create an account specifically for your administrators allowing them to perform their duties effectively without compromising the security of other accounts.
2. Required Documentation: To initiate the process, you will need to complete the Office Assistant Form that is available on the LPR website.
3. Signatures Required: The completion of this form requires signatures from two key individuals:
•The Designated REALTOR: This individual holds a significant position within your firm and is responsible for overseeing compliance with NAR policy.
•The Agent: The agent that the assistant will be working for must also sign the form, indicating their approval and acknowledgment of the assistant’s role.
4. Cost Implications: As of now, there is no additional charge associated with providing this benefit to your Office Assistant or Administrator.
5. Admin Privileges: Once the form is submitted and approved, your Office Assistant will gain access to certain administrative functions that may include managing listings, accessing client information, and performing other tasks necessary for supporting agents in their work.

To obtain support for the Matrix system, there are two primary contacts:
1. LPR (Longleaf Pine REALTORS). You can reach us at the phone number 910-323-1421.
2. AnswerLink: This is a part of the Matrix system and can be contacted at 833-753-0509. AnswerLink generally offers broader support and may assist with various inquiries or technical issues related to the Matrix platform.

When you are added to the LPR Multiple Listing Service (MLS) system, the process for receiving your username and password typically follows these steps:
1. Assignment of Username: LPR is responsible for managing user accounts and will assign you a unique username.
2. Email Notification: Once your username has been assigned, an automated email will be sent to the email address you provided during your registration or application process. This email serves as a notification your account has been created.
3. Setting Up Your Password: The email you receive will contain instructions on how to set up your password. This usually involves clicking on a link provided in the email, which directs you to a secure page where you can create your own password. It’s important to choose a strong password that meets any specified security requirements.
4. Login Process: After successfully setting up your password, you can log into the MLS system using your assigned username and newly created password.
5. Troubleshooting: If you don’t receive an email or encounter issues during this process, it’s advisable to check your spam or junk mail folder. If the email is not there, contact the MLS support team for assistance.

LPR (Longleaf Pine Realtors) periodically offers training classes focused on the Matrix system, a widely used Multiple Listing Service (MLS) platform. These classes are designed to help real estate professionals proficiently use the Matrix system for their business needs.

Finding Classes and Resources
1. Association’s Website Calendar: To find information about upcoming classes, visit the Association’s website. LPR maintains a calendar that lists all scheduled training sessions related to the Matrix system. This is an essential resource for anyone looking to enhance their skills or learn new features of the Matrix platform.
2. Clareity Dashboard Access: Once logged into your MLS account, you will have access to your Clareity dashboard. This dashboard serves as a centralized hub for various MLS tools and resources. Within this dashboard, there is a specific tile labeled “Matrix Learning Lab.”
3. Matrix Learning Lab Features: The Matrix Learning Lab contains numerous short training videos that cover different aspects of using the Matrix system effectively. These videos are beneficial for both beginners and experienced users who may want to refresh their knowledge or learn about new updates and functionalities.

When a real estate agent decides to change brokers, the fate of their listings is primarily governed by the policies of the Multiple Listing Service (MLS) and the agreements in place between the agent and their current broker. Here’s a detailed breakdown of what typically happens:
1. Ownership of Listings: In most cases, listings are considered the property of the brokerage rather than the individual agent. This means that agents do not automatically take their listings when they leave one brokerage for another. The listings remain with the original brokerage unless specific arrangements are made.
2. Transfer Process: If an agent wishes to take their listings to a new brokerage, they must obtain permission from their former broker. This often involves submitting a formal request that includes details such as MLS numbers and any other pertinent information regarding the listings in question.

To locate a copy of the MLS (Multiple Listing Service) Rules and Regulations, visit the website of Longleaf Pine REALTORS® (LPR). The specific URL where these documents are available is www.longleafpinerealtors.com.

In the real estate industry, the use of photographs is governed by copyright law and the policies of multiple listing services (MLS). Generally, photographs taken by a listing agent are considered intellectual property. Therefore, copying photos from another agent’s listing without permission is typically not permitted.
Copyright Considerations:
•When a photographer takes a photo, they automatically hold the copyright to that image unless they have transferred those rights to someone else (such as a brokerage). This means that using those images without permission could constitute copyright infringement.
•The original listing agent or their brokerage usually retains rights to the photos they commissioned or took.
Obtaining Permission:
•If you wish to use photos from another agent’s listing, the correct procedure is to contact that agent directly. You would need to request written permission to use it.
•If the former listing agent agrees, they should provide you with written documentation stating that you have permission to use their photos. This documentation can be in the form of an email or a formal letter.

The Association/MLS would need your former DR/BIC to send a written request to remove you from their company roster. Please email us that request. 

To integrate LPR’s Multiple Listing Service (MLS) data onto your website, you will need to obtain an IDX (Internet Data Exchange) or VOW (Virtual Office Website) data feed. This process involves several steps:
Understanding IDX and VOW:
• IDX allows real estate professionals to display MLS listings on their websites, providing potential buyers access to property information directly from the MLS database.
• VOW is similar but allows for more detailed information and requires user registration before accessing specific data.
Choosing a Vendor: If you lack the technical expertise to implement an IDX or VOW feed yourself, consider hiring a web development vendor that specializes in real estate websites. They can assist you in setting up the necessary infrastructure to display MLS listings.
Contacting Trestle:
• Trestle is a platform provided by CoreLogic, the vendor for LPR’s MLS, that facilitates the distribution of MLS data feeds. You can contact them for assistance in obtaining the appropriate feed for your website.
• You can contact Trestle via email at TrestleSupport@corelogic.com or by calling 844-530-8855. When contacting them, be prepared to provide details about your business and how you plan to use the MLS data.
Setting Up the Feed: Once you have contacted Trestle and received guidance on obtaining the feed, follow their instructions carefully. This may involve signing agreements, paying fees, and configuring your website’s backend to correctly accept and display the data.

Offers of compensation are not allowed anywhere in Realtor association-owned MLSs.

The Multiple Listing Service (MLS) is a comprehensive database that provides various services and tools to real estate professionals. Each tool or service mentioned has specific benefits that enhance real estate transactions’ efficiency, effectiveness, and overall experience. Below is a detailed breakdown of the benefits/services associated with each tool listed:
Matrix: Matrix is an advanced MLS platform with a user-friendly interface for searching listings, managing contacts, and generating reports. It provides robust search capabilities, allowing subscribers to filter properties based on numerous criteria such as location, price range, and property type. Additionally, Matrix supports customizable dashboards and mobile access, enhancing productivity for real estate professionals.
Fast Stats: Fast Stats offers real-time market statistics that help agents quickly analyze current market conditions. Providing up-to-date data on sales trends, inventory levels, and pricing strategies enables agents to make informed decisions when advising clients or setting listing prices.
Info Sparks: Info Sparks is a visual analytics tool that presents market data in easy-to-understand charts and graphs. Agents can use this tool to create compelling presentations for clients by showcasing trends over time in various metrics such as sales volume or average days on the market.
Transaction Desk: Transaction Desk simplifies the transaction management process by providing tools for document management, e-signatures, and compliance tracking within one platform. This service reduces paperwork hassles and ensures that all necessary documents are organized and accessible throughout the transaction lifecycle.
Cloud CMA: Cloud CMA allows agents to create professional Comparative Market Analysis (CMA) reports quickly using customizable templates. These reports help agents effectively present pricing strategies to sellers by comparing similar properties in the area.
My Rentals: My Rentals assists property managers in managing rental listings efficiently by providing online tools for tenant applications, lease agreements, and rent collection processes. This service simplifies property management tasks while improving tenant communication.
E Property Watch: E Property Watch provides automated reports on property values and local market trends directly to clients’ inboxes monthly or quarterly. This keeps clients informed about their property’s performance without requiring active involvement from their agent.
RPR (Realtors Property Resource): RPR is owned by the National Association of Realtors and is exclusively available to Realtors. It offers extensive data resources, including property details, tax assessments, school information, zoning regulations, and more—all accessible through a single platform tailored specifically for REALTORS®. This resource empowers subscribers with comprehensive knowledge about properties throughout the U.S.
Home Visit: Home Visit connects sellers with professional photographers who can create high-quality images of their properties for listings. High-quality visuals significantly enhance online listings’ appeal, leading to quicker sales at better prices.
Cubi Casa: Cubi Casa provides floor plan creation services using smartphone technology which helps agents showcase properties more effectively through accurate representations of space layout—an essential aspect of buyer decision-making.
Rate Plug: Rate Plug integrates mortgage rate information into MLS listings so buyers can see financing options alongside property details directly within their searches—facilitating informed financial decisions during home buying.
Offer Manager: Offer Manager streamlines the offer submission process by allowing buyers’ agents to submit offers securely digitally through the MLS system, enhancing efficiency while maintaining transparency among all parties involved in negotiations.
Forewarn: Forewarn provides real-time background checks on potential clients before meetings or showings, helping ensure the safety of real estate professionals by identifying any red flags associated with individuals they may encounter during transactions.
Listing Data Checker: Listing Data Checker ensures accuracy in MLS listings by verifying key details like pricing or square footage against public records. This reduces errors that could lead to complications during transactions or misrepresentations of properties listed on the market.

Even if the seller does not want their property listed on MLS, it is often required by local real estate associations to submit a copy of any exclusive listings for record-keeping purposes. This step ensures transparency and compliance with local regulations. Please submit a copy of the signed office exclusive listing agreement to your Association/MLS for their records by emailing debbie@longleafpinerealtors.com.

You can get into a property using a Supra key, or if the listing agent has another method, it should be noted on Showing Time when you make an appointment through them.

Visit www.longleafpinerealtors.com and click Pay My Bill in the top right corner. This will take you directly to the Member Portal. You will use your NRDS number as your User ID to log in. 

30 Consecutive Days

Supra eKey®

Email us your request, and we will cancel your account.

On the 22nd of every month.

You can access the payment management menu in your Supra app by selecting the three dots in the bottom right of your supra home screen.

Education

You can find the latest date you took the Code of Ethics by logging into your NAR.realtor Account.

180 Days

Yes, please visit our New REALTOR® Orientation page for information on how to complete the course self paced.

You can check the status of your state-required continuing education on your NCREC profile.

You can access those recordings on YouTube or our Nuts & Bolts Page.

YES! LPR now offers Pre/Post licensing classes through our partnership with The CE Shop.

Government Affairs

The REALTORS® Political Action Committee (RPAC) has promoted the election of pro-REALTOR® candidates across the United States. The purpose of RPAC is clear: REALTORS® raise and spend money to elect candidates who understand and support the issues important to their profession and livelihood.

Contact our Government Affairs Director, Angie Hedgepeth for opportunities to get involved at angie@longleafpinerealtors.com.

Communications

There may be a few different reasons, please email us a request to investigate if you have unsubscribed or need to update your email.

You can email us your request to update any personal information so that we have your written permission to make changes to your account.

Every Monday morning at 9:00 AM.

Committees

You can complete an LPR Committee Volunteer Application anytime, and if slots remain available, you may be selected and notified. Typically, committee service begins in February each year, and applications are due in October for that timetable.

You can find the roster on our website www.longleafpinerealtors.com/committees

Some of our committees have restrictions and/or requirements. Learn more about our committees here.

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CONTACT US

Longleaf Pine REALTORS®

  • (910) 323-1421
  • (910) 323-0955
  • PO Box 53189
  • 2412 Raeford Road Fayetteville, NC 28305